FAQ

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

Inhalt hinzufügen, der angezeigt werden soll, wenn die Akkordeon-Komponente geöffnet wird

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

Inhalt hinzufügen, der beim Öffnen des Akkordeons angezeigt werden soll

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

A return or withdrawal occurs when you wish to return an item within the statutory withdrawal period.

An exchange means that you wish to exchange the ordered item for another item, for example, for a different size, color, or variant.

A claim concerns an item that is damaged, defective or faulty.

Please contact us as soon as possible via our contact form or by email.

To help us process your request quickly, please provide the following information:

Order number or invoice number
Date of purchase
Item description
Brief description of the problem
Photos of the damage or defect
We will review the case and get back to you with next steps.

What should I do if there is shipping damage?
Please inspect the delivery for any visible damage upon receipt, if possible.

If a package or bike box arrives damaged, or if you discover damage after unpacking, please contact us as soon as possible. Please keep the packaging if possible and send us photos of the damage.

Your statutory rights regarding defects remain unaffected, of course.

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll

All of our carbon forks are not approved for usage with front oder low-rider racks unless otherwise explicitaly stated (e.g. the Seido MGV, Banjo or Taza fork).

The mounting points on our carbon forks are for mudguards and Anything cages.

The Anything cage mounts are allowed to take a load of 4.5 kg per cage (mounted to three eyelets) or 1.5 kg per eyelet.
The rear rack mounts on our frames are allowed to take a load of 25 kg in total.

We provide lots of detailed specifications of our bikes on their respective model pages, make sure to check them out, often enough the information such as maximum tire and chainring clearances, bottom bracket or headset standard are right there. When building up a frameset you will find even more detailed specification on the respective frameset page. When unsure we recommend consulting your local dealer for assistance on your project. If you feel like crucial information is missing do not hesitate to get in touch with us, we are glad to help out.

We´ve omitted to deliver touch up paint with our bikes since the release of 2019 Model year. Reason being that the paint would only last for half a year or so, depending on storage. By the time most of our customers would need it, is already deteriorated. Since this would lead to shipping polluting waste throughout the world, we decided against it.All of our colors are mixed to our own specifications and thus there is no color code that we could publish.

However, there are many online retailers that offer touch-up paint pens, who can mix a fitting color for you, or supply a close-matching color that could be found by comparing against a RAL or Pantone deck.Another simple solution would be to use nail polish, these come in a huge variety of colors and work perfect for conserving your frame or fork.

Our frame tubings use such high grade steel that rust would only develop on the outer surface and won't grow any further. To be on the safe side when living near coastal areas you may apply a cavity sealant spray. For the outer painted surfaces you can use a mineral-oil-based polish on a soft cloth and polish up the bike after cleaning. This adds a protective layer passivating the surface, preventing rust and eases up the next cleaning of the bike.

Our stated max. approved tire clearances always factor in at least 6 mm of clearance to any part the frame and fork to account for variances in actual tire width, lateral runout of the wheels and enough mud clearance. Whereas a slightly wider tire could fit, you would do that on your own risk, and a damage to the bike because of that is not covered by our warranty. Often enough the width is not the limiting factor but the tire height as this increases with the tire width as well. It is best advice to do a test fit of the tires in mind before and check the clearance at max. pressure rating, if there is at least 6 mm of clearance then it´s fine from our side.

You will only find this information on bikes that were specifically designed for use with both tire sizes. On the models with one tire size, frame and fork simply don't accept much wider tires even with a 650B wheel. You might only gain about 2 - 3 mm more in tire width, while keeping a minimum of 6 mm tire clearance. Using a 650B tire with very little additional tire width is not very beneficial and would drop the bike significantly, reducing pedal / crankarm – ground clearance and altering the steering geometry.