FAQs

Once we receive your order, we will check the availability of the items you ordered. As soon as all items are available and payment has been confirmed, we will prepare your order for shipping or pickup.

If an item is not immediately available or there is a delay in processing, we will notify you as soon as possible.

Within Germany, delivery typically takes 3 to 4 business days once all items are available and payment has been confirmed.

For international shipments, delivery times may be longer depending on the destination country.

The exact shipping costs will be displayed at checkout.

For standard packages within Germany, we charge €6.99. For bulky items or bicycle shipping within Germany, we charge €39.99 or the actual shipping costs, whichever applies.

We ship worldwide, including to almost all EU countries, Switzerland, Norway, and the United Kingdom.

The available shipping options and costs will be displayed at checkout.

You may cancel your order within 14 days of receiving the goods. You can find the exact terms and conditions in our Return Policy.

Please handle the goods with care and return them undamaged, and in their original packaging.

If you wish to return an item, please contact us in advance via our contact form or by email.

Please provide us with your order number, the item in question, and the reason for the return. This will help us identify your return and process it more quickly.

As soon as we receive your return, we will inspect the goods. Processing may take a few business days.

If you exercise your right of withdrawal, we will refund the corresponding amount via the original payment method.

A return or withdrawal occurs when you wish to return an item within the statutory withdrawal period.

An exchange means that you wish to exchange the ordered item for another item, for example, for a different size, color, or variant.

A claim concerns an item that is damaged, defective or faulty.

Please contact us as soon as possible via our contact form or by email.

To help us process your request quickly, please provide the following information:

Order number or invoice number
Date of purchase
Item description
Brief description of the problem
Photos of the damage or defect
We will review the case and get back to you with next steps.

What should I do if there is shipping damage?
Please inspect the delivery for any visible damage upon receipt, if possible.

If a package or bike box arrives damaged, or if you discover damage after unpacking, please contact us as soon as possible. Please keep the packaging if possible and send us photos of the damage.

Your statutory rights regarding defects remain unaffected, of course.

With direct shipping, your bicycle is delivered pre-assembled and securely packed in a bicycle box.

The bicycle is not yet fully ready to ride upon delivery. Before first use, a qualified bicycle repair shop must perform proper final assembly, adjustments, and a safety check.

Depending on the bike model, individual parts such as pedals, the front wheel, handlebars, seat post, or accessories may be included separately in the box and must be properly assembled.

Final assembly and inspection may include, among other things, adjusting the brakes and gears, checking the wheels, axles, tires, and tire pressure, as well as inspecting safety-critical screw connections.

No, the costs for standard final assembly are not included in the purchase price and are billed directly by the contracted repair shop.

Depending on the repair shop and the amount of work involved, additional costs may apply. As a rough guide, these typically range from approximately €40 to €80.

All of our carbon forks are not approved for usage with front oder low-rider racks unless otherwise explicitaly stated (e.g. the Seido MGV, Banjo or Taza fork).

The mounting points on our carbon forks are for mudguards and Anything cages.

The Anything cage mounts are allowed to take a load of 4.5 kg per cage (mounted to three eyelets) or 1.5 kg per eyelet.
The rear rack mounts on our frames are allowed to take a load of 25 kg in total.

We provide lots of detailed specifications of our bikes on their respective model pages, make sure to check them out, often enough the information such as maximum tire and chainring clearances, bottom bracket or headset standard are right there. When building up a frameset you will find even more detailed specification on the respective frameset page. When unsure we recommend consulting your local dealer for assistance on your project. If you feel like crucial information is missing do not hesitate to get in touch with us, we are glad to help out.

We´ve omitted to deliver touch up paint with our bikes since the release of 2019 Model year. Reason being that the paint would only last for half a year or so, depending on storage. By the time most of our customers would need it, is already deteriorated. Since this would lead to shipping polluting waste throughout the world, we decided against it.All of our colors are mixed to our own specifications and thus there is no color code that we could publish.

However, there are many online retailers that offer touch-up paint pens, who can mix a fitting color for you, or supply a close-matching color that could be found by comparing against a RAL or Pantone deck.Another simple solution would be to use nail polish, these come in a huge variety of colors and work perfect for conserving your frame or fork.

Our frame tubings use such high grade steel that rust would only develop on the outer surface and won't grow any further. To be on the safe side when living near coastal areas you may apply a cavity sealant spray. For the outer painted surfaces you can use a mineral-oil-based polish on a soft cloth and polish up the bike after cleaning. This adds a protective layer passivating the surface, preventing rust and eases up the next cleaning of the bike.

Our stated max. approved tire clearances always factor in at least 6 mm of clearance to any part the frame and fork to account for variances in actual tire width, lateral runout of the wheels and enough mud clearance. Whereas a slightly wider tire could fit, you would do that on your own risk, and a damage to the bike because of that is not covered by our warranty. Often enough the width is not the limiting factor but the tire height as this increases with the tire width as well. It is best advice to do a test fit of the tires in mind before and check the clearance at max. pressure rating, if there is at least 6 mm of clearance then it´s fine from our side.

You will only find this information on bikes that were specifically designed for use with both tire sizes. On the models with one tire size, frame and fork simply don't accept much wider tires even with a 650B wheel. You might only gain about 2 - 3 mm more in tire width, while keeping a minimum of 6 mm tire clearance. Using a 650B tire with very little additional tire width is not very beneficial and would drop the bike significantly, reducing pedal / crankarm – ground clearance and altering the steering geometry.